211info Streamlines Child Care and Family Services
211 Services Are Up and Running As of July, 2017, the Early Learning Division has a new support in the field. 211info Services is providing parent referrals and enrollment information for child care providers and early learning programs. This is not meant as a replacement for Child Care Resource & Referral services, but rather an enhancement to better support children and families. 211info’s extended weekday hours 7 a.m.-11 p.m. and weekend hours 8a.m.-8p.m. are helpful in busy family life.
Initially, 211 staff contacts providers and enters them into the data base. New providers or those not contacted yet can fill out an intake form with CCR&R to be linked to the database. Providers control what information is available regarding their services. If providers have changes in information such as program vacancies to announce or special events, they simply update their profile with 211info and the most current information is available to families. Families seeking child care, parenting classes, play groups, and more (see ad; page 7) can call, email, text, or visit 211info.org to receive free, live, confidential and up-to-the-minute child care referrals and assistance.
211info serves every county in Oregon as well as some in SW Washington. 211info is involved other projects that give clients an extra layer of services families sometimes need such as food assistance, early learning resources, pre-natal care and daily inclement weather information.
Every year more than 425,000 people contact 211info or search its databases for services. You can also receive information via mobile devices and email. 211info is toll free and confidential. They also have bilingual staff who can take calls in Spanish and all 211info staff have access to interpreter service in 140 languages.
CCR&R continues providing professional development and training, helping families and providers navigate the child care system and creating strong community partnerships. Working in tandem with 211info and focusing our own efforts where it is most critical can help provide the best outcomes for Oregon’s children.-Oregon Department of Ed. Early Learning Division newsletter (2/16)